Kogan Phone Numbers and Emails

Customer Service:

  • +61 130 000 5123
    Kogan Energy
  • +61 130 003 4888
    Kogan Insurance
  • +61 130 001 0400
    Kogan Internet
  • +61 130 002 5433
    Kogan Life Insurance
  • +61 130 005 6426
    Kogan Mobile
  • +61 130 002 5888
    Kogan Money Home Loans
  • +61 130 000 1738
    Kogan Pet Insurance
  • +61 180 051 7212
    Kogan Super
  • +6 139 192 4431
    Kogan Super (Outside Australia)

Legal:

  • +6 141 951 1556
    Spam Act Policy
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Kogan Emails:

Business Sales
Kogan Commercial
Customer Service
Kogan Travel
General Info
Company Secretary
Investors/ Franchising
Jobs/ Career
Media
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support@kogan.com
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Contact Information

Kogan Website:

Kogan Help Center:

Corporate Office Address:

Kogan Australia Pty. Ltd .
136 Buckhurst St.
South Melbourne, Victoria 3205
Australia

Other Info (opening hours):

Privacy Officer:

GPO Box 2579

Melbourne, VIC 3001


Kogan.com Limited

139 Gladstone St.

South Melbourne, VIC 3205


Registered Address:

Level 7, 330 Collins St.

Melbourne, VIC 3000

Kogan Customer Service Reviews

1.4 / 5
Bad
Ashleigh H Plz
Refund of a Faulty Product
1.0

Have tried to contact in regard to refund my product doesn't work wont charge or turn on i waited over a month for something that doesn't work. I want my money...

Read full review
Elham N Zan
Didn't receive sim card
1.0

Terrible customer service! Terrible buy! Hate Kogan! Not even a phone number to call! We have not received our sims after a week, havent even received post...

Read full review

Summary of Kogan Customer Service Calls

4.1K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kogan?

Shipping and Delivery Question:

  • “Parcel not delivered”
  • “Did not receive a confirmation on my order”
  • “Paid for goods and order has not arrived”

Request for Information Question:

  • “I have issues about my order”
  • “Need help with item ordered and just delivered”
  • “Isabout my delivery”

Product/ Service Question:

  • “Faulty product and no one has contacted mePackaging damagedBag holding chair splitStill waiting answer”
  • “Internet not working”
  • “My kogan juicer has broken down. It isn't even 5 months old”

Payments and Charges Question:

  • “I have been charged $79 by Kogan on my PayPal account for something I did not order can someone call me on my mobile”
  • “Product billing”
  • “Charger”

Activation/ Cancellation Question:

  • “Cancel Kogan first”
  • “To cancel free subscription”
  • “Unsubscribed money took from my account bank”

Account Question:

  • “Took money from my account”
  • “Account”
  • “Money deducted from my account”

Return/ Replace Question:

  • “Return”
  • “To get a replacement smart watch”
  • “Returns”

Refund Question:

  • “Refund issue”
  • “Refund my money”
  • “Refund”

Cards Question:

  • “I need to clarify a e mail from Logan and I will not be entering my credit card details on here I need to speak to somebody”
  • “I want to change my kogan sim card into another kogan gan”
  • “Kogan prepaid card doesn't actived yet”

Staff Question:

  • “To activeate service”
  • “I have to talk customer service”
  • “Customer service”

Website/ Application Question:

  • “Good morning, I found that the application took $79 from my account because of a subscription to the Membership service or something similar, and I did not agree to this service, so I hope to cancel this subscription and get my money back,”
  • “Order online will not process payment”
  • “About to order from Kogan website but I might not be home for delivery”

Other Question:

  • “Plans”
  • “Having issues with a product”
  • “Puk number”

About

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Kogan reviews and complaints

Kogan is ranked 97 out of 489 in Auctions and Marketplaces category

Area Served

Australia

Payment Methods

PayPalMasterCard

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