Contact Kogan Customer Service
Kogan Phone Numbers and Emails
Customer Service:
-
+61 130 000 5123Kogan Energy
-
+61 130 003 4888Kogan Insurance
-
+61 130 001 0400Kogan Internet
Kogan Emails:
Business Sales
Kogan Commercial
Customer Service
Kogan Travel
General Info
Company Secretary
Contact Information
Kogan Website:
Kogan Help Center:
Corporate Office Address:
Kogan Australia Pty. Ltd .
136 Buckhurst St.
South Melbourne,
Victoria
3205
Australia
Other Info (opening hours):
Privacy Officer:
GPO Box 2579
Melbourne, VIC 3001
Kogan.com Limited
139 Gladstone St.
South Melbourne, VIC 3205
Registered Address:
Level 7, 330 Collins St.
Melbourne, VIC 3000
How Good is Kogan's Customer Service?
Summary of Kogan Customer Service Calls
6.1K
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
0%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Kogan?
Shipping and Delivery Question:
- “Order has not been delivered”
- “Delivery of order”
- “Tracking order”
Product/ Service Question:
- “Need nbn connection”
- “Incoming calls and outgoing calls not working”
- “Data is not working”
Payments and Charges Question:
- “Overcharged”
- “I ordered a a 260 ac unit on the 4th of this month i have heard nothing and now you have charged another $99 which i did not give possession to take it”
- “Payment in Melbourne from an other person, I live in Sydney”
Request for Information Question:
- “Looking for the same rear view mirror with dash cam and reverse camera as all wires are in conduit to the rear and I was wondering if I buy a new one does it have the same input Wires as model Karvmwdnrca please so I don't have to change all the wire”
- “Need help with invoice”
- “About my washing machine”
Activation/ Cancellation Question:
- “My order was cancelled”
- “Cancellation of Kogan first”
- “Cancel subscription”
Account Question:
- “Phone subscription”
- “Do not want Kogan membership”
- “Death of account holder”
Return/ Replace Question:
- “Trying to get a returns address.”
- “Return item”
- “I need to change my order”
Refund Question:
- “Refund”
- “Ask for a refund”
- “Refund my money”
Cards Question:
- “Sim card activation problem”
- “Can't use e-gift card at checkout”
- “To update my credit card”
Staff Question:
- “Want to talk to someone in customer service”
- “Customer service”
- “I have to talk customer service”
Website/ Application Question:
- “Good morning, I found that the application took $79 from my account because of a subscription to the Membership service or something similar, and I did not agree to this service, so I hope to cancel this subscription and get my money back,”
- “Order online will not process payment”
- “About to order from Kogan website but I might not be home for delivery”
Other Question:
- “I have paid unbought items”
- “My Kogan washing machine is not turning on”
- “How long to get my tv remote control?”
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Kogan